Dear customers,

we understand that the current atmosphere can cause uncertainty. Therefore we would like to give you an overview of the current situation.

There are currently no significant restrictions on your orders due to the measures currently being taken by governments and authorities. The movement of goods within Germany and with other European countries is still possible.

However, it is very important for us to contribute to reducing the transmission of COVID-19. Here are some of the steps we are taking to protect all of us in this complex situation:

  • We work tirelessly to ensure that the products you love are always available and delivered in the safest possible way.
  • In order to maintain the flow of goods, our management, in close consultation with the employees, decided today to switch to shift work. This means that only individual groups work alternately with each other. Should one of our employees become infected, the isolated group can easily step in to ensure the smooth flow of goods.
  • Unfortunately, we cannot rule out delays as a result. Please be aware that the processing of your order may take a little more time.
  • Don’t do any hoarding actions! The supply of goods from our side is currently not endangered and our warehouses are well filled. We know that you prefer to play it safe, but nobody has to stock up for a quarter of a year. Please make sure to keep our products in a cool and dry place. Only then a guarantee can be given.
  • Our customer service team will of course continue to be available to answer your questions.

Stay healthy and positive!

Your Pets Best Team

Menden, 17.03.2020

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Dear Sir and Madam,

please note: This year the last parcels will leave our warehouse on 19/12/2019!
All prepayment customers have to keep the money transfer time of the respective bank in eye. Arrange your order in time to make sure to receive the goods before Christmas. In the Christmas Season we generally have extended delivery times. Pls calculate with 5-8 working days for shipping abroad.

All orders that are placed later than the 18/12/2019 can only be processed and dispatched in the new year. Our warehouse and office is closed from 23/12/2019 (because of inventory) till 01/01/2020 (included).

From 02/01/2020 we are back for you.

Have a blessed Christmas!

Your Pets Best Team

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Dear dogowner,

we are always so happy when we receive positive feedback from our customers telling us about their experiences with our products. Often dog owners are contacting us directly to report that they have discovered our chewing products on holiday, at dog school or friends. Now they want to buy the treats at home because their four-legged friend suddenly no longer wants to touch the usual chewing snacks anymore (because ours are better haha). Or sensitive dogs suddenly don’t tolerate the food and snacks they’ve been getting and so the search for sensitive treats begins.

Does that look familiar to you? The search has come to an end! You can now use our store locator to easily search for the nearest shop that has Pets Best products in its range.

There is no shop near to you? No problem at all. Please feel free to contact us personally at info@pets-best.de. We can also recommend some online retailers who stock a wide range of Pets Best chewing products and will certainly have the right treats for you.

Warm regards,

Your Pets Best Team

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Dear Sir and Madam,

please note: This year the last parcels will leave our warehouse on 19/12/2018!
All prepayment customers have to keep the money transfer time of the respective bank in eye. Arrange your order in time to make sure to receive the goods before Christmas. In the Christmas Season we generally have extended delivery times. Pls calculate with 5-8 working days for shipping abroad.

All orders that are placed later than the 19/12/2018 can only be processed and dispatched in the new year. Our warehouse and office is closed from 20/12/2018 (because of inventory) till 01/01/2019 (included).

From 02/01/2019 we are back for you.

Have a blessed Christmas!

Your Pets Best Team

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Save the Date!

At the world’s biggest trade fair for the international pet industry, manufacturers, wholesalers and service providers from over 60 countries present products for pets and innovative pet supplies. This makes the world-leading Interzoo a key source of inspiration for the international pet industry.

From Tuesday, 8 to Friday, 11 May 2018 you can spot interesting new products and innovations, establish new contacts and strengthen business relationships.

You can visit us at stand 2-525 in hall 2.

Of course you can look forward to exciting new products.

Stay curious 🙂

Your Pets Best Team

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Our office and dispatch dates for Christmas Season 2017

Please note that our office and warehouse are closed from 22/12/17 till 01/01/18. We are back on January 2nd, 2018.

To make sure that the goods will be delivered on time, pls order until 15/12/17 if you are pre-payment customer. All orders which are placed later than 20/12/17 – 3 p.m. cannot be handled before Christmas! The last disptach date is the 21/12/17.

Please also deal with longer shipping times caused by high-volume Christmas Business. We’re expecting temporary prolonged delivery time, up to one week.

Nevertheless we wish you a wonderful Christmas Season and we’re looking forward to a successfull new year 2018!

Take care.

Your Pets Best Team

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