Information for our customers concering the current situation with Covid-19

Dear customers,

we understand that the current atmosphere can cause uncertainty. Therefore we would like to give you an overview of the current situation.

There are currently no significant restrictions on your orders due to the measures currently being taken by governments and authorities. The movement of goods within Germany and with other European countries is still possible.

However, it is very important for us to contribute to reducing the transmission of COVID-19. Here are some of the steps we are taking to protect all of us in this complex situation:

  • We work tirelessly to ensure that the products you love are always available and delivered in the safest possible way.
  • In order to maintain the flow of goods, our management, in close consultation with the employees, decided today to switch to shift work. This means that only individual groups work alternately with each other. Should one of our employees become infected, the isolated group can easily step in to ensure the smooth flow of goods.
  • Unfortunately, we cannot rule out delays as a result. Please be aware that the processing of your order may take a little more time.
  • Don’t do any hoarding actions! The supply of goods from our side is currently not endangered and our warehouses are well filled. We know that you prefer to play it safe, but nobody has to stock up for a quarter of a year. Please make sure to keep our products in a cool and dry place. Only then a guarantee can be given.
  • Our customer service team will of course continue to be available to answer your questions.

Stay healthy and positive!

Your Pets Best Team

Menden, 17.03.2020